Infrastructure Management
We take full ownership of your IT infrastructure (servers, networks, storage and cloud) so your team can focus on its own work.
What we deliver
Full lifecycle management of physical and virtual servers, routers, switches and firewalls across your entire estate.
Unified management of on-premises and cloud resources with consistent governance, cost tracking and performance visibility.
24/7 automated monitoring with intelligent alerting, so we can identify and resolve issues before they affect your users.
Infrastructure-as-Code practices ensure every system is consistently configured, version-controlled and audit-ready.
Continuous tuning of compute, storage and network layers to remove bottlenecks and keep the capacity you pay for from sitting idle.
A named expert who knows your environment, attends your monthly reviews and personally follows through on improvements.
How it works
Every engagement follows the same five steps: baseline the current state, design the target model, roll out in stages, operate it, and improve against measurements.
Assess
Baseline the current state, name the gaps and put the success criteria in writing.
Design
Architect the target operating model and the toolchain it needs.
Deploy
Implement, configure and validate in a staged rollout.
Operate
24/7 management with contracted response times and proactive monitoring.
Improve
Continuous improvement driven by metrics, incidents and changes in the business.
Every engagement runs under a written SLA: a commitment, not a best-effort promise.
Dedicated engineers who know your stack. No generalist help-desk tier in between.
Service reviews every two weeks, roadmap updates every quarter.
The technologies we run this on
The concepts behind this service
- Operations
- Everything that keeps systems running day to day: monitoring, incident response, patching, backup and change management.
- Managed system infrastructure
- End-to-end service covering deployment, monitoring, maintenance and incident response across server, storage and network infrastructure.
- Managed server
- Server configuration, monitoring, patching and security taken on by a provider.
This section explains the technical terms used on this page. The definitions come from Eclit's own technology glossary, and each term links through to its full entry there.
The full technology glossary →Knowledge Hub
What we have written about running and managing technology, collected in one place.
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7 min read01How does an infrastructure management handover start?
With discovery and inventory. What systems exist, what they do, how they connect, who can reach them and what maintenance is performed. Handover does not happen before that exists: nobody can operate an unknown system.
02Do you replace our existing IT team?
Usually not. The most common arrangement is that routine operations move to us and the internal team focuses on working closer to the business. Full handover is possible, but as a deliberate decision.
03Which service levels do you commit to?
Availability, incident response time and resolution time, graded by system criticality. Commitments are measured and the measurement sits alongside the target in the monthly report.
04Who responds if something fails at night?
Where the 24/7 model is chosen, the on-call team. An alert is raised automatically, an incident record is created, and the escalation path is followed by priority. Who gets called, and when, is written down in advance rather than decided during the incident.
05If the contract ends, how do we take our systems back?
The exit plan is defined in the contract: inventory, runbooks, access details and handover period. How an exit works should be written at the start, not negotiated when it is needed.
Let's work out where to start
Within two weeks you get it in writing: what works, what carries risk, and a prioritized roadmap.
Request a conversation