24/7 Monitoring
Managed 24/7 monitoring (NOC) with real human response. We monitor your entire estate (on-premises, cloud and hybrid) so you can focus on running your business.
What we deliver
Round-the-clock monitoring of your entire infrastructure estate (servers, network, storage, cloud and virtualization), with real-time alerting and human-led response.
Every alert triaged by experienced operations engineers, not just routed to your inbox. False positives filtered, genuine issues investigated and resolved or escalated with full context.
Continuous visibility of network health, bandwidth utilization, latency and packet loss across your WAN, LAN and cloud connectivity, with threshold alerting and capacity planning.
Unified monitoring across on-premises, cloud (AWS, Azure, GCP) and hybrid environments, with one view of everything, wherever your infrastructure runs.
Monthly operational performance reports (uptime trends, incident analysis, capacity metrics and improvement recommendations) that give leadership a clear view of IT health.
Monitor resource utilization trends and identify capacity constraints before they cause performance issues, planning upgrades and expansions ahead of demand.
Your own on-call rota, or a managed NOC?
You can build 24/7 monitoring with your own team or take it as a service. The difference is who looks at the alert, at what hour of the night, and what that costs.
| Your own on-call team | Eclit NOC | |
|---|---|---|
| Monitoring tool | You choose it, install it and tune the thresholds | We work with your existing tool (Zabbix, Prometheus, Grafana, PRTG); if there is none, we set one up |
| An alert at night | Handled if someone is on call; otherwise it waits until morning | The on-duty engineer looks and responds, 24/7 |
| False alarms | Wear the team down and get ignored over time | An alert with no action gets a new threshold or is removed; alert volume is tracked as a metric |
| Capacity | Noticed when the bottleneck hits | Usage trends are watched; you hear about it before the threshold is reached |
| Reporting | Your team prepares it | Monthly service report: availability, incident analysis, capacity |
| Cost of the rota | At least three shifts, leave cover and backup staff for 24/7 | Included in the service fee |
Organizations that want to keep running the infrastructure themselves can take monitoring and first response and keep change management in-house; for those who want to hand over the whole infrastructure, there is the managed infrastructure service. Managed Infrastructure Services →
Scope drives the cost
| Scope | What happens | Cost |
|---|---|---|
| Monitoring only | Alerts are generated and passed to you; response stays with you | Low |
| Monitoring and first response | The on-duty engineer reviews the alert, runs the defined steps and calls your team if needed | Medium |
| Monitoring and full operations | The incident is ours from alert to resolution; change and capacity management included | High |
Not every system needs the same tier: the payment system can sit in full operations while an internal reporting tool stays on monitoring only.
What drives the price of a NOC service
- Number of monitored assets: servers, network devices, cloud accounts
- Scope: monitoring only, first response or full operations
- Response-time commitment and service level (SLA)
- Coverage: 8×5 or 24/7
- Reporting and capacity-planning frequency
For a quote, an asset list, your current monitoring tool and the list of critical systems are enough.
The rota really is 24/7
The engineer who sees the alert is the one who responds; an alert raised at night does not wait for morning.
The availability commitment written into our service agreements.
Monitoring and operations run at this scale.
Our information security management system is certified; certificates can be verified through TÜRKAK.
Certifications →How it works
Every engagement follows the same five steps: baseline the current state, design the target model, roll out in stages, operate it, and improve against measurements.
Assess
Baseline the current state, name the gaps and put the success criteria in writing.
Design
Architect the target operating model and the toolchain it needs.
Deploy
Implement, configure and validate in a staged rollout.
Operate
24/7 management with contracted response times and proactive monitoring.
Improve
Continuous improvement driven by metrics, incidents and changes in the business.
Every engagement runs under a written SLA: a commitment, not a best-effort promise.
Dedicated engineers who know your stack. No generalist help-desk tier in between.
Service reviews every two weeks, roadmap updates every quarter.
Who uses this
The industries we run 24/7 Monitoring for.
The technologies we run this on
Knowledge Hub
What we have written about running and managing technology, collected in one place.
What Is a NOC? What It Does and How It Differs from a SOC
8 min readZabbix 8.0 LTS: What Changed and Who Should Upgrade?
4 min readWhat Is Uptime and How Is It Calculated? 99.9% vs 99.99%
8 min readWhat Is APM? How Application Performance Monitoring Works
5 min readReliability Friday 03: How to Build an Incident Escalation Matrix
4 min readEveryone Runs Prometheus: So Why Do We Still Hear About Incidents Late?
4 min readReliability Friday 01: How to Measure PostgreSQL Replication Lag
4 min readHow to Run a Disaster Recovery Failover Test That Proves Something
4 min readBlack Friday System Readiness: A Technical Guide
44 min read01What does your 24/7 monitoring and operations support cover?
We monitor your servers, network, storage, virtualization and cloud (AWS, Azure, GCP) around the clock. An on-call engineer reviews every alert and responds to it; false alarms are filtered out and real problems get fixed. Monthly performance reports and capacity planning are part of the service.
02How do you choose a managed service that offers 24/7 monitoring and operations support?
Four questions are enough. Who looks at the alert: an on-duty engineer or a mailbox? Is response in scope, or only notification? How are false alarms weeded out; is alert volume tracked as a metric? What does the monthly report show: availability, incident analysis and capacity trends, or just charts? At Eclit the engineer who sees the alert is the one who responds; scope and response time are written into the contract.
03Our own on-call team, or a managed NOC?
A 24/7 rota needs at least three shifts, leave cover and backup staff; in a small team that means the engineers doing the day job also wake up at night. In a managed NOC the rota is part of the service; your team looks at the work, not the alerts. If you want to keep running the infrastructure yourself, you can take monitoring and first response and keep change management in-house.
04What determines the price of a NOC service?
Five factors: the number of monitored assets, scope (monitoring only, first response or full operations), the response-time commitment, coverage (8×5 or 24/7) and reporting frequency. Scope is the biggest item: the difference between monitoring only and full operations is who does what on the rota.
05How long does monitoring take to set up?
Basic infrastructure monitoring is up within days; meaningful alert thresholds take weeks, because it takes time to learn what normal looks like. Thresholds set on day one are inevitably noisy.
06How do you prevent alert fatigue?
By requiring every alert to have an action. An alert nobody acts on is just noise, so we change its threshold or remove it. We also track alert volume as a metric.
07What should we monitor?
What your users experience. CPU utilization is a symptom; what needs measuring is response time, error rate and whether the business transaction completes. A server can look healthy while the user gets no service.
08Does 24/7 monitoring mean 24/7 response?
No, they are separate services. Monitoring produces the alert; response needs an on-call team. An alert that fires at night but is only read in the morning loses most of its value.
09Can you use our existing monitoring tool?
Yes. We work with Zabbix, Prometheus, Grafana, PRTG and vendor tooling. Configuring the existing tool properly usually produces results faster than replacing it.
Let's work out where to start
Within two weeks you get it in writing: what works, what carries risk, and a prioritized roadmap.
Request a conversation